Question 1

How do I sign in to Patrolr.AI?

Accepted Answer

Patrolr.AI accounts are created by your security company — you do not sign up yourself. Your administrator sends an invitation to your work email with instructions for setting a password. Once your account is active, sign in with that email and password in the mobile app or the web portal. If you never received an invitation, contact your supervisor or your company's Patrolr.AI administrator.

Question 2

I did not receive an invitation or password-reset email. What should I do?

Accepted Answer

Check your spam or junk folder first, then confirm your administrator has the correct email address on file. Invitation and reset messages are only sent to the address stored on your account, and only your administrator can change it. If the address is correct and nothing arrives, ask your administrator to resend the invitation. If it still does not reach you, contact us using the form below.

Question 3

Why can't I clock in for my shift?

Accepted Answer

Clock-in rules are configured by your security company, so the exact requirements vary. The most common causes are: you are outside the site's geofenced radius, location permission is turned off or set to imprecise, your device has no data connection, or the shift has not started or is not assigned to you. Confirm location services are enabled for Patrolr.AI and that you are at the assigned site. If the shift or site details themselves are wrong, your supervisor or administrator needs to correct them.

Question 4

Why does Patrolr.AI request location access?

Accepted Answer

Location is used to confirm you are on site when you clock in, to show your position to your organization's supervisors and administrators while you are on an active shift, and to handle geofence-based automatic check-out when you leave a site boundary. Our Privacy Policy describes exactly what is collected and why.

Question 5

Does Patrolr.AI track my location when I am off duty?

Accepted Answer

No. As described in our Privacy Policy, continuous background location collection takes place only while you are checked in to an active shift, and it stops when your shift ends or you check out. You can disable location permission at any time in your device settings, but clock-in, live tracking, attendance, and geofence features will not work without it.

Question 6

How do I allow location, camera, photo-library, or notification permissions?

Accepted Answer

On iPhone, open Settings, scroll to Patrolr.AI, and enable Location (choose Always if you need background tracking while on shift), Camera, Photos, and Notifications. On Android, open Settings, then Apps, then Patrolr.AI, then Permissions, and allow Location (choose Allow all the time for background tracking while on shift), Camera, Photos and media, and Notifications. Some organizations manage devices centrally — if a permission is greyed out, contact your administrator.

Question 7

Why is a QR or NFC checkpoint not scanning?

Accepted Answer

For QR checkpoints, make sure camera permission is granted, the code is clean and fully inside the frame, and there is enough light. For NFC checkpoints, confirm NFC is enabled in your device settings and hold the back of the phone steady against the tag — the antenna position varies by model, and NFC is not available on every device. If a tag is damaged, missing, or was never assigned to the site, your supervisor or administrator needs to replace or reassign it.

Question 8

How do I submit an incident report?

Accepted Answer

Open the Patrolr.AI app, go to reports, and start a new incident report. Enter the details, attach photos or video where relevant, and submit. Submitted reports are timestamped and made available to your organization's supervisors and administrators. If you lose signal partway through, keep the app open and submit once your connection returns.

Question 9

What should I do if a photo or video will not upload?

Accepted Answer

Media files need a stable connection to upload. Move to an area with better signal or Wi-Fi and try again. Also confirm the app has permission to use your camera and photo library, and that your device has free storage available. If a long video repeatedly fails, try a shorter clip or a still photo, and let us know using the form below.

Question 10

Can I use Patrolr.AI with a weak or unavailable internet connection?

Accepted Answer

Shift details and site instructions cache on your device, so you can still view your assignment in low-signal areas such as basements and stairwells. GPS tracking, checkpoint scanning, and real-time reporting do require a data connection, and poor connectivity may delay syncing. Anything queued on the device syncs once the connection returns, so avoid uninstalling the app while items are still waiting to sync.

Question 11

Why am I not receiving push notifications?

Accepted Answer

Confirm notifications are enabled for Patrolr.AI in your device settings, that Do Not Disturb, Focus, or battery-saver modes are not suppressing them, and that you are signed in to the app. Which alerts you receive also depends on your role and on how your organization has configured notifications, so check with your supervisor if you expect an alert you are not getting.

Question 12

How do I update the Patrolr.AI mobile app?

Accepted Answer

On iPhone, open the App Store, search for Patrolr.AI, and tap Update if one is available. On Android, open Google Play and do the same. Turning on automatic updates keeps you current. Running an outdated version is a common cause of unexpected behavior, so update before reporting a problem.

Question 13

How do I report incorrect shift, attendance, or site information?

Accepted Answer

Schedules, site details, geofence boundaries, checkpoints, roles, and account permissions are managed by your security company inside its own Patrolr.AI account, and Patrolr.AI support cannot change them on your behalf. Contact your supervisor or your company's Patrolr.AI administrator to have records corrected. If the platform itself is misbehaving — for example a saved change does not appear — send us the details using the form below.

Question 14

How do I contact Patrolr.AI support?

Accepted Answer

Use the support form below, or email us directly at contact@patrolr.ai. Including your organization, your role, your device and operating-system version, the app version, and a clear description of what happened helps us respond usefully the first time. Please do not send passwords, access codes, payment-card details, or confidential incident evidence through the support form.

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